API reference

Communications

4 endpoints

The unified inbox: email, SMS, WhatsApp and internal notes against a customer or a trip. Sending is asynchronous. A POST with an outbound direction on a deliverable channel returns the queued row immediately and the transport runs after; poll status / sent_at / failed_at, or subscribe to the record webhooks.

Message bodies are PII. A role without that permission sees content_masked: true with subject, preview and both body fields null.

List messages

GET/api/v1/communications

Needs a key with the full scope.

Newest first, across every channel. unread_count is the account-wide figure for the key's principal and is returned beside the page, so a badge needs no second call.

Parameters

Query

qstring
customer_iduuid
trip_iduuid
channelstring
directionenum
one ofinboundoutboundinternal
thread_idstring
Returns the whole conversation.
scopeenum
one ofunread
limitintegerdefault 25
Rows per page.
cursorstring
Opaque; take it from the previous response's page.next_cursor.

Response · 200

dataobject[]required
Show fieldsHide fields
- iduuid
- customer_iduuidnullable
- trip_iduuidnullable
- directionenum
  one ofinboundoutboundinternal
- channelstring
- statusstringnullable
- subjectstringnullable
- previewstringnullable
  First 160 characters of the plain body.
- content_maskedboolean
  True when the role cannot read message content. subject, preview and both bodies are then null.
- from_addressstringnullable
- to_addressesstring[]
- thread_idstringnullable
- sent_atdate-timenullable
- delivered_atdate-timenullable
- read_atdate-timenullable
- created_atdate-time
- unreadboolean
pageobjectrequired
The cursor for the list beside it. Re-send the same request with ?cursor=<next_cursor> while has_more is true. next_cursor is null on the last page.
Show fieldsHide fields
- next_cursorstringrequirednullable
- has_morebooleanrequired
- limitintegerrequired
unread_countintegerrequired

Responses

401Missing or invalid Bearer token
403Policy denied or account has no owner
429Rate limit exceeded

curl -X GET 'https://YOUR-CELL.lydira.com/api/v1/communications' \
  -H 'Authorization: Bearer sek_YOUR_API_KEY'

const response = await fetch(
  "https://YOUR-CELL.lydira.com/api/v1/communications",
  {
    method: "GET",
    headers: {
      "Authorization": "Bearer sek_YOUR_API_KEY",
    },
  },
);

if (!response.ok) throw new Error(`${response.status} ${await response.text()}`);
const data = await response.json();

import requests

response = requests.get(
    "https://YOUR-CELL.lydira.com/api/v1/communications",
    headers={
        "Authorization": "Bearer sek_YOUR_API_KEY",
    },
)
response.raise_for_status()
data = response.json()

require "net/http"
require "json"

uri = URI("https://YOUR-CELL.lydira.com/api/v1/communications")
request = Net::HTTP::Get.new(uri)
request["Authorization"] = "Bearer sek_YOUR_API_KEY"

response = Net::HTTP.start(uri.hostname, uri.port, use_ssl: true) { it.request(request) }
raise response.body unless response.is_a?(Net::HTTPSuccess)
data = JSON.parse(response.body)

<?php
$ch = curl_init("https://YOUR-CELL.lydira.com/api/v1/communications");
curl_setopt_array($ch, [
    CURLOPT_CUSTOMREQUEST  => "GET",
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_HTTPHEADER     => [
        "Authorization: Bearer sek_YOUR_API_KEY",
    ],
]);

$data = json_decode(curl_exec($ch), true);
curl_close($ch);

Response

200

{
  "data": [
    {
      "id": "9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
      "customer_id": "9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
      "trip_id": "9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
      "direction": "inbound",
      "channel": "email",
      "status": "confirmed",
      "subject": "Confirm the hotel allocation",
      "preview": "Hello Ayşe, your itinerary is attached.",
      "content_masked": true,
      "from_address": "operations@agency.example",
      "to_addresses": [
        "ayse@example.com"
      ],
      "thread_id": "thr_8f14e45fea2c",
      "sent_at": "2026-03-14T09:30:00Z",
      "delivered_at": "2026-03-14T09:30:00Z",
      "read_at": "2026-03-14T09:30:00Z",
      "created_at": "2026-03-14T09:30:00Z",
      "unread": true
    }
  ],
  "page": {
    "next_cursor": "MjAyNi0wMy0xNFQwOTozMDowMC4wMDAwMDBafDk0MQ",
    "has_more": true,
    "limit": 25
  },
  "unread_count": 3
}

Send or log a message

POST/api/v1/communications

Needs a key with the full scope.

Two jobs in one endpoint, told apart by direction.

outbound on email, sms or whatsapp queues a real send. The response comes back before the transport runs, so the row you get is the queued one: watch status, sent_at and failed_at to learn the outcome. internal (the default when direction is omitted) records a note against the customer or trip and sends nothing. inbound files a message your own system received.

Reply by carrying the parent's thread_id and setting in_reply_to.

Parameters

Headers

Idempotency-Keystring
Your own unique string for this write (a UUID is the obvious choice), max 255 characters. Optional: omit it and nothing changes. Send it and a repeat of the same request returns this call's response verbatim, with Idempotent-Replay: true, instead of writing again.

Body

communicationobjectrequired
Show fieldsHide fields
- directionenumdefault internal
  outbound on a deliverable channel queues a real send.
  one ofinboundoutboundinternal
- channelstring
  email, sms and whatsapp are deliverable.
- customer_iduuid
- trip_iduuid
- company_iduuid
- subjectstring
- body_plainstring
- body_htmlstring
- from_addressstring
- reply_tostring
- in_reply_tostring
- thread_idstring
  Carry the parent's value to keep a reply in its conversation.
- external_idstring
- to_addressesstring[]
- cc_addressesstring[]

Response · 201

dataobject
Show fieldsHide fields
- iduuid
- customer_iduuidnullable
- trip_iduuidnullable
- directionenum
  one ofinboundoutboundinternal
- channelstring
- statusstringnullable
- subjectstringnullable
- previewstringnullable
  First 160 characters of the plain body.
- content_maskedboolean
  True when the role cannot read message content. subject, preview and both bodies are then null.
- from_addressstringnullable
- to_addressesstring[]
- thread_idstringnullable
- sent_atdate-timenullable
- delivered_atdate-timenullable
- read_atdate-timenullable
- created_atdate-time
- unreadboolean
- body_plainstringnullable
- body_htmlstringnullable
- cc_addressesstring[]
- reply_tostringnullable
- in_reply_tostringnullable
- external_idstringnullable
  The provider's own id for the message.
- failed_atdate-timenullable
- failure_reasonstringnullable
- metadataobjectnullable
- authorobjectnullable
  A seat on the account, as referenced from other records.
  Show fieldsHide fields
  - iduuid
  - namestringnullable
  - emailstringnullable
- customerobjectnullable
  Show fieldsHide fields
  - iduuid
  - namestringnullable
- tripobjectnullable
  Show fieldsHide fields
  - iduuid
  - titlestring
- updated_atdate-time

Responses

401Missing or invalid Bearer token
403Policy denied or account has no owner
422The request was understood but the record could not be written. details maps each rejected attribute to its reasons, so a client can put the message next to the field that caused it.
429Rate limit exceeded

curl -X POST 'https://YOUR-CELL.lydira.com/api/v1/communications' \
  -H 'Authorization: Bearer sek_YOUR_API_KEY' \
  -H 'Content-Type: application/json' \
  -H 'Idempotency-Key: 8f14e45f-ea2c-4f33-9a3b-6d0c1b7e5a90' \
  -d '{
  "communication": {
    "channel": "email",
    "customer_id": "9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
    "subject": "Your Cappadocia itinerary",
    "body_plain": "Hello Ayşe, your itinerary is attached.",
    "to_addresses": [
      "ayse@example.com"
    ]
  }
}'

const response = await fetch(
  "https://YOUR-CELL.lydira.com/api/v1/communications",
  {
    method: "POST",
    headers: {
      "Authorization": "Bearer sek_YOUR_API_KEY",
      "Content-Type": "application/json",
      "Idempotency-Key": "8f14e45f-ea2c-4f33-9a3b-6d0c1b7e5a90",
    },
    body: JSON.stringify({
      "communication": {
        "channel": "email",
        "customer_id": "9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
        "subject": "Your Cappadocia itinerary",
        "body_plain": "Hello Ayşe, your itinerary is attached.",
        "to_addresses": [
          "ayse@example.com"
        ]
      }
    }),
  },
);

if (!response.ok) throw new Error(`${response.status} ${await response.text()}`);
const data = await response.json();

import requests

response = requests.post(
    "https://YOUR-CELL.lydira.com/api/v1/communications",
    headers={
        "Authorization": "Bearer sek_YOUR_API_KEY",
        "Content-Type": "application/json",
        "Idempotency-Key": "8f14e45f-ea2c-4f33-9a3b-6d0c1b7e5a90",
    },
    json={
      "communication": {
        "channel": "email",
        "customer_id": "9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
        "subject": "Your Cappadocia itinerary",
        "body_plain": "Hello Ayşe, your itinerary is attached.",
        "to_addresses": [
          "ayse@example.com"
        ]
      }
    },
)
response.raise_for_status()
data = response.json()

require "net/http"
require "json"

uri = URI("https://YOUR-CELL.lydira.com/api/v1/communications")
request = Net::HTTP::Post.new(uri)
request["Authorization"] = "Bearer sek_YOUR_API_KEY"
request["Content-Type"] = "application/json"
request["Idempotency-Key"] = "8f14e45f-ea2c-4f33-9a3b-6d0c1b7e5a90"
request.body = JSON.generate({
  communication: {
    channel: "email",
    customer_id: "9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
    subject: "Your Cappadocia itinerary",
    body_plain: "Hello Ayşe, your itinerary is attached.",
    to_addresses: [
      "ayse@example.com"
    ]
  }
})

response = Net::HTTP.start(uri.hostname, uri.port, use_ssl: true) { it.request(request) }
raise response.body unless response.is_a?(Net::HTTPSuccess)
data = JSON.parse(response.body)

<?php
$ch = curl_init("https://YOUR-CELL.lydira.com/api/v1/communications");
curl_setopt_array($ch, [
    CURLOPT_CUSTOMREQUEST  => "POST",
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_HTTPHEADER     => [
        "Authorization: Bearer sek_YOUR_API_KEY",
        "Content-Type: application/json",
        "Idempotency-Key: 8f14e45f-ea2c-4f33-9a3b-6d0c1b7e5a90",
    ],
    CURLOPT_POSTFIELDS     => json_encode([
        "communication" => [
            "channel" => "email",
            "customer_id" => "9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
            "subject" => "Your Cappadocia itinerary",
            "body_plain" => "Hello Ayşe, your itinerary is attached.",
            "to_addresses" => [
                "ayse@example.com",
            ],
        ],
    ]),
]);

$data = json_decode(curl_exec($ch), true);
curl_close($ch);

Response

201

{
  "data": {
    "id": "9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
    "customer_id": "9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
    "trip_id": "9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
    "direction": "inbound",
    "channel": "email",
    "status": "confirmed",
    "subject": "Confirm the hotel allocation",
    "preview": "Hello Ayşe, your itinerary is attached.",
    "content_masked": true,
    "from_address": "operations@agency.example",
    "to_addresses": [
      "ayse@example.com"
    ],
    "thread_id": "thr_8f14e45fea2c",
    "sent_at": "2026-03-14T09:30:00Z",
    "delivered_at": "2026-03-14T09:30:00Z",
    "read_at": "2026-03-14T09:30:00Z",
    "created_at": "2026-03-14T09:30:00Z",
    "unread": true,
    "body_plain": "Hello Ayşe, your itinerary is attached.",
    "body_html": "<p>Hello Ayşe, your itinerary is attached.</p>",
    "cc_addresses": [
      "accounts@agency.example"
    ],
    "reply_to": "operations@agency.example",
    "in_reply_to": "<message-id@example.com>",
    "external_id": "CRM-88213",
    "failed_at": "2026-03-14T09:30:00Z",
    "failure_reason": "string",
    "metadata": {},
    "author": {
      "id": "9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
      "name": "Ayşe Yılmaz",
      "email": "ayse@example.com"
    },
    "customer": {
      "id": "9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
      "name": "Ayşe Yılmaz"
    },
    "trip": {
      "id": "9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
      "title": "Cappadocia, 4 nights"
    },
    "updated_at": "2026-03-14T09:30:00Z"
  }
}

Read a message

GET/api/v1/communications/{id}

Needs a key with the full scope.

Adds the full body, the recipient lists and the linked customer and trip.

Parameters

Path

iduuidrequired

Response · 200

dataobject
Show fieldsHide fields
- iduuid
- customer_iduuidnullable
- trip_iduuidnullable
- directionenum
  one ofinboundoutboundinternal
- channelstring
- statusstringnullable
- subjectstringnullable
- previewstringnullable
  First 160 characters of the plain body.
- content_maskedboolean
  True when the role cannot read message content. subject, preview and both bodies are then null.
- from_addressstringnullable
- to_addressesstring[]
- thread_idstringnullable
- sent_atdate-timenullable
- delivered_atdate-timenullable
- read_atdate-timenullable
- created_atdate-time
- unreadboolean
- body_plainstringnullable
- body_htmlstringnullable
- cc_addressesstring[]
- reply_tostringnullable
- in_reply_tostringnullable
- external_idstringnullable
  The provider's own id for the message.
- failed_atdate-timenullable
- failure_reasonstringnullable
- metadataobjectnullable
- authorobjectnullable
  A seat on the account, as referenced from other records.
  Show fieldsHide fields
  - iduuid
  - namestringnullable
  - emailstringnullable
- customerobjectnullable
  Show fieldsHide fields
  - iduuid
  - namestringnullable
- tripobjectnullable
  Show fieldsHide fields
  - iduuid
  - titlestring
- updated_atdate-time

Responses

401Missing or invalid Bearer token
403Policy denied or account has no owner
404Resource not found
429Rate limit exceeded

curl -X GET 'https://YOUR-CELL.lydira.com/api/v1/communications/9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18' \
  -H 'Authorization: Bearer sek_YOUR_API_KEY'

const response = await fetch(
  "https://YOUR-CELL.lydira.com/api/v1/communications/9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
  {
    method: "GET",
    headers: {
      "Authorization": "Bearer sek_YOUR_API_KEY",
    },
  },
);

if (!response.ok) throw new Error(`${response.status} ${await response.text()}`);
const data = await response.json();

import requests

response = requests.get(
    "https://YOUR-CELL.lydira.com/api/v1/communications/9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
    headers={
        "Authorization": "Bearer sek_YOUR_API_KEY",
    },
)
response.raise_for_status()
data = response.json()

require "net/http"
require "json"

uri = URI("https://YOUR-CELL.lydira.com/api/v1/communications/9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18")
request = Net::HTTP::Get.new(uri)
request["Authorization"] = "Bearer sek_YOUR_API_KEY"

response = Net::HTTP.start(uri.hostname, uri.port, use_ssl: true) { it.request(request) }
raise response.body unless response.is_a?(Net::HTTPSuccess)
data = JSON.parse(response.body)

<?php
$ch = curl_init("https://YOUR-CELL.lydira.com/api/v1/communications/9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18");
curl_setopt_array($ch, [
    CURLOPT_CUSTOMREQUEST  => "GET",
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_HTTPHEADER     => [
        "Authorization: Bearer sek_YOUR_API_KEY",
    ],
]);

$data = json_decode(curl_exec($ch), true);
curl_close($ch);

Response

200

{
  "data": {
    "id": "9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
    "customer_id": "9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
    "trip_id": "9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
    "direction": "inbound",
    "channel": "email",
    "status": "confirmed",
    "subject": "Confirm the hotel allocation",
    "preview": "Hello Ayşe, your itinerary is attached.",
    "content_masked": true,
    "from_address": "operations@agency.example",
    "to_addresses": [
      "ayse@example.com"
    ],
    "thread_id": "thr_8f14e45fea2c",
    "sent_at": "2026-03-14T09:30:00Z",
    "delivered_at": "2026-03-14T09:30:00Z",
    "read_at": "2026-03-14T09:30:00Z",
    "created_at": "2026-03-14T09:30:00Z",
    "unread": true,
    "body_plain": "Hello Ayşe, your itinerary is attached.",
    "body_html": "<p>Hello Ayşe, your itinerary is attached.</p>",
    "cc_addresses": [
      "accounts@agency.example"
    ],
    "reply_to": "operations@agency.example",
    "in_reply_to": "<message-id@example.com>",
    "external_id": "CRM-88213",
    "failed_at": "2026-03-14T09:30:00Z",
    "failure_reason": "string",
    "metadata": {},
    "author": {
      "id": "9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
      "name": "Ayşe Yılmaz",
      "email": "ayse@example.com"
    },
    "customer": {
      "id": "9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
      "name": "Ayşe Yılmaz"
    },
    "trip": {
      "id": "9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
      "title": "Cappadocia, 4 nights"
    },
    "updated_at": "2026-03-14T09:30:00Z"
  }
}

Mark a message read

POST/api/v1/communications/{id}/mark_read

Needs a key with the full scope.

Parameters

Path

iduuidrequired

Headers

Idempotency-Keystring
Your own unique string for this write (a UUID is the obvious choice), max 255 characters. Optional: omit it and nothing changes. Send it and a repeat of the same request returns this call's response verbatim, with Idempotent-Replay: true, instead of writing again.

Response · 200

dataobjectrequired
Show fieldsHide fields
- iduuid
- customer_iduuidnullable
- trip_iduuidnullable
- directionenum
  one ofinboundoutboundinternal
- channelstring
- statusstringnullable
- subjectstringnullable
- previewstringnullable
  First 160 characters of the plain body.
- content_maskedboolean
  True when the role cannot read message content. subject, preview and both bodies are then null.
- from_addressstringnullable
- to_addressesstring[]
- thread_idstringnullable
- sent_atdate-timenullable
- delivered_atdate-timenullable
- read_atdate-timenullable
- created_atdate-time
- unreadboolean
- body_plainstringnullable
- body_htmlstringnullable
- cc_addressesstring[]
- reply_tostringnullable
- in_reply_tostringnullable
- external_idstringnullable
  The provider's own id for the message.
- failed_atdate-timenullable
- failure_reasonstringnullable
- metadataobjectnullable
- authorobjectnullable
  A seat on the account, as referenced from other records.
  Show fieldsHide fields
  - iduuid
  - namestringnullable
  - emailstringnullable
- customerobjectnullable
  Show fieldsHide fields
  - iduuid
  - namestringnullable
- tripobjectnullable
  Show fieldsHide fields
  - iduuid
  - titlestring
- updated_atdate-time
unread_countintegerrequired

Responses

401Missing or invalid Bearer token
403Policy denied or account has no owner
404Resource not found
429Rate limit exceeded

curl -X POST 'https://YOUR-CELL.lydira.com/api/v1/communications/9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18/mark_read' \
  -H 'Authorization: Bearer sek_YOUR_API_KEY' \
  -H 'Idempotency-Key: 8f14e45f-ea2c-4f33-9a3b-6d0c1b7e5a90'

const response = await fetch(
  "https://YOUR-CELL.lydira.com/api/v1/communications/9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18/mark_read",
  {
    method: "POST",
    headers: {
      "Authorization": "Bearer sek_YOUR_API_KEY",
      "Idempotency-Key": "8f14e45f-ea2c-4f33-9a3b-6d0c1b7e5a90",
    },
  },
);

if (!response.ok) throw new Error(`${response.status} ${await response.text()}`);
const data = await response.json();

import requests

response = requests.post(
    "https://YOUR-CELL.lydira.com/api/v1/communications/9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18/mark_read",
    headers={
        "Authorization": "Bearer sek_YOUR_API_KEY",
        "Idempotency-Key": "8f14e45f-ea2c-4f33-9a3b-6d0c1b7e5a90",
    },
)
response.raise_for_status()
data = response.json()

require "net/http"
require "json"

uri = URI("https://YOUR-CELL.lydira.com/api/v1/communications/9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18/mark_read")
request = Net::HTTP::Post.new(uri)
request["Authorization"] = "Bearer sek_YOUR_API_KEY"
request["Idempotency-Key"] = "8f14e45f-ea2c-4f33-9a3b-6d0c1b7e5a90"

response = Net::HTTP.start(uri.hostname, uri.port, use_ssl: true) { it.request(request) }
raise response.body unless response.is_a?(Net::HTTPSuccess)
data = JSON.parse(response.body)

<?php
$ch = curl_init("https://YOUR-CELL.lydira.com/api/v1/communications/9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18/mark_read");
curl_setopt_array($ch, [
    CURLOPT_CUSTOMREQUEST  => "POST",
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_HTTPHEADER     => [
        "Authorization: Bearer sek_YOUR_API_KEY",
        "Idempotency-Key: 8f14e45f-ea2c-4f33-9a3b-6d0c1b7e5a90",
    ],
]);

$data = json_decode(curl_exec($ch), true);
curl_close($ch);

Response

200

{
  "data": {
    "id": "9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
    "customer_id": "9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
    "trip_id": "9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
    "direction": "inbound",
    "channel": "email",
    "status": "confirmed",
    "subject": "Confirm the hotel allocation",
    "preview": "Hello Ayşe, your itinerary is attached.",
    "content_masked": true,
    "from_address": "operations@agency.example",
    "to_addresses": [
      "ayse@example.com"
    ],
    "thread_id": "thr_8f14e45fea2c",
    "sent_at": "2026-03-14T09:30:00Z",
    "delivered_at": "2026-03-14T09:30:00Z",
    "read_at": "2026-03-14T09:30:00Z",
    "created_at": "2026-03-14T09:30:00Z",
    "unread": true,
    "body_plain": "Hello Ayşe, your itinerary is attached.",
    "body_html": "<p>Hello Ayşe, your itinerary is attached.</p>",
    "cc_addresses": [
      "accounts@agency.example"
    ],
    "reply_to": "operations@agency.example",
    "in_reply_to": "<message-id@example.com>",
    "external_id": "CRM-88213",
    "failed_at": "2026-03-14T09:30:00Z",
    "failure_reason": "string",
    "metadata": {},
    "author": {
      "id": "9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
      "name": "Ayşe Yılmaz",
      "email": "ayse@example.com"
    },
    "customer": {
      "id": "9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
      "name": "Ayşe Yılmaz"
    },
    "trip": {
      "id": "9d2f7c3a-1b4e-4a7d-8e51-2c0f6b9a4d18",
      "title": "Cappadocia, 4 nights"
    },
    "updated_at": "2026-03-14T09:30:00Z"
  },
  "unread_count": 3
}